FAQs
Frequently Asked Questions
Can I use the store if I am not a student or staff member?
The store is on the worldwide web and can be accessed by anyone. Some items are only available to University staff or students and these should be clearly marked as such.
What if I can’t find the item I’m looking for?
Please contact the Jamie Maguire via telephone 0151-291-3833 or via email store@hope.ac.uk.
When I am buying can I change my mind as I go?
You can add and delete items in the shopping basket. Once you submit from the payment screen, your order will be placed.
Is there a limit to what I can buy from the store?
In certain cases, there may be limits per customer. Information will be in the product description for these items
Confirmation of my order
When you have purchased goods or a service from the online store, a confirmation email will be sent to the email address you provided when registering your account, showing items ordered and payment made.
Can I get an item delivered to a different address to the card holder?
Yes, as long as the address is added to your account. Please note, not all items are available for delivery, some are collection only, please read the description for delivery/collection options.
Can I log out of the system?
When you reach the confirmation screen you are automatically logged out of your account, if you wish to log out before that go to 'My Account' at the top of the screen press on the 'click here' link.
Will I have a tracking order number?
Information regarding delivery will be in the product description.
How long will I wait for my goods?
When you order items which include delivery and payment has been made. Your order details will be passed to the relevant department, for delivery to be organised to your registered address. Please keep your contact details up to date otherwise goods maybe returned to us.
How do I return an Item and who would pay for the postage?
Please check our returns policy specific to an item. This will be in the individual product description.
