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Managing Difficult Conversations - 20th June 17

Managing Difficult Conversations



Tuesday 20th June
10.00 am - 12 noon

This course is ideally suited to line managers and other senior members of staff.

This session will help you prepare for and have the range of difficult conversations you are likely to have in the work environment. To equip you to approach challenging situations with confidence, positivity and practicality.


Detailed Description

To enable managers to engage in difficult conversations with greater confidence, maintain effective control of the emotions in play, act with integrity and achieve the desired outcomes whilst maintaining relationships.

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